To ensure our pet supplies are delivered safely and promptly to our customers, we have established the following shipping terms. These terms apply to all orders placed under this agreement and clearly define the delivery area, delivery method, estimated delivery time, and customer liability allocation.
These shipping terms apply to all orders for pet supplies and related products purchased through this website within the United States. We only provide delivery services to addresses within the United States. Before placing an order, users should confirm that the delivery address they enter is located within the United States and that the information is true, complete, and accurate to ensure smooth delivery.
After the goods are shipped, users can track the delivery progress using the provided tracking information. Please note that there may be delays in updating tracking information; users are advised to be patient. Any display anomalies due to untimely updates to the logistics system are not considered delivery issues. If any abnormalities occur during delivery, such as package delays, loss, or obvious damage, users should contact customer service within a reasonable time and provide relevant order information so that we can assist in verifying and handling the situation with the logistics company.
All domestic orders will be tracked after shipment, allowing customers to check the package status at any time.
Shipping Methods
We offer services through the following major U.S. shipping companies:
UPS (United Parcel Service)
FedEx
United States Postal Service (USPS)
Shipping Time:
For all domestic orders, processing begins after successful payment and system confirmation. Generally, order processing takes 1-3 business days (excluding weekends and U.S. public holidays). After shipment, the estimated delivery time for domestic orders is typically 3-7 business days, but this may vary depending on the delivery address, weather conditions, or peak holiday periods.
Shipping Costs
Shipping costs are calculated based on the order weight and destination and are clearly displayed at checkout.
Shipping Confirmation
You will receive a confirmation email with tracking information after all orders are shipped. You can use this tracking information to check the package’s location and estimated arrival time at any time.
Problems and Support
If you encounter any problems during transit, such as a damaged or lost package, please contact our customer service team immediately. We will do our best to resolve your issue.
Phone: (747) 345-5400 Thank you for choosing Esvin Petzilla LLC. We look forward to providing you with high-quality products and services! Please feel free to contact us if you have any questions.